Remote alarm notification
TERMINAL MEANS AND FUNCTIONS SUMMARY
TOPKAPI's Remote Alarm Notification can require various means of transmission of the information ; each country and each company has its own equipments and TOPKAPI also has to adapt to local habits and needs.
The aim of this document is to summarize all the various ways offered by TOPKAPI to perform the processing of the messages:
- Messages emission to operators. The different devices to which the messages can be directed hereunder on the 'Reception of Alert messages' line.
- Acknowledgement : it enables to stop the call cycle. It is either performed when receiving the message or subsequently when consulting.
- Consultation : to see past and present events through different interfaces.
- Control : to remotely send orders to the process.
AREAL' s experience proved that users wish to have a mean as standardized and widespread as possible : i.e. the mean they already use in every day's life.
TOPKAPI calls to operators on duty are today mainly directed to mobile phones receiving SMS or voice messages, while personal computers, equipped with a web browser or a TOPKAPI remote client software, are used to remotely access the supervisory application.
FOREIGN COUNTRIES : Alarm notification in all countries except France
- Operation devices must have been validated.
- Pagers and SMS : messages servers must be compliant with the TAP protocol. Please contact AREAL for compliance tests.
- Text To Speech : please contact ELAN SPEECH (address & phone numbers available on AREAL website at Hardware partners) to check language availability and modem agreement in the related country.
1. The TOPKAPI client computer needs a TOPKAPI Netview client software, or a free TOPKAPI Open Client software. The 'Open Client' version installed on the TOPKAPI Server enables to use TOPKAPI Client versions with no protection key and installed on an unlimited number of PCs.
2. Example : Windows Remote Desktop function, VNC (free), PC Anywhere, etc. the inconvenience of a remote control software is to prevent the local user from simultaneous control (except with Terminal Services technology. click here for details on TOPKAPI TS feature.
5. The RAS (Remote Access Services) modems are run by Windows and can consequently be shared with other applications. Please see 'PC specifications and Operating Systems' for further details and restrictions. Access is also possible from a network gateway (intranet-internet) to which the TOPKAPI server PC is connected; in that case, this computer must have a fixed IP address, or use a dynamic DNS service.
6. When receiving alarm messages from other Topkapi server stations, Topkapi behaves as a central alarm monitoring system.
7. To be checked according to the characteristics of the software.
8. Several PSTN modems can be connected to the same public line. Only one will be available for incoming calls. Visiterm handles simultaneous communication on several modems. Please contact us for details.
9. Views defined in the application. Filter cannot be modified on the web client.
10. Requires the list of controlled variables to be parameterized.
11. If enabled by the server and by safety parameters.
12. By SMS reply.
13. SMS delivery is sometimes delayed, but instant notification can usually be secured by, for instance, a standard phone call. The call number (TOPKAPI) is a way to know a problem has occurred.
14. Automatic acknowledgement can be performed upon message delivery.
15. Without notification of the fault itself (callback required).
16. A simple phone set with caller number display enables to identify a TOPKAPI call. A remote connection callback using a TOPKAPI or Web Client is required to know which fault occurred, and to perform acknowledgement.